Frequently asked questions

During early access every plan is free, and we don't ask for a credit card or any payment details. The Free plan stays free once paid plans start. We'll let you know before that happens.

No. Prices are shown excluding VAT; 20% Turkish VAT is added on the invoice.

With yearly billing you pay for 10 months instead of 12, so two months of the year are free.

You choose a plan when you set up your organization. During early access, plan changes can't be made from the dashboard yet; self-service plan changes will come with the billing system.

Limits apply per organization. When you reach your warehouse limit, for example, you can't add another warehouse; your existing data is never deleted or changed.

Billing isn't live yet. We'll announce the supported payment methods before paid plans start.

Yes. Once paid plans start, every payment comes with an invoice in your or your company's name.

There's no subscription to cancel during early access. The organization owner can delete the account from Settings at any time, and the data can be restored for 30 days.

Yes. Stock is tracked per warehouse, so you can see how many units of a product sit where. The number of warehouses depends on your plan: 1 on Free, 2 on Starter, 5 on Professional, unlimited on Enterprise.

Start a transfer from the Warehouses screen and choose the source and destination warehouse, the products and the quantities. You then follow the transfer through pending, in transit and delivered.

A bundle's stock is calculated from its components: each component's available quantity is divided by the amount the bundle needs, and the lowest result is the bundle's stock. Selling a bundle deducts every component in the same step.

Define attributes such as color and size and their values for the product, and StokTakip generates every combination as a variant. Each variant has its own SKU, price and stock.

You set a minimum stock level for each product. When stock drops below it or runs out, an alert is created automatically on the Alerts screen, and it resolves itself once you restock.

Yes. Each member gets one of the built-in roles, and you can grant or revoke individual permissions on top of it. Roles and permissions are managed on the Team screen.

There are seven built-in roles: system admin, manager, accountant, warehouse manager, procurement, sales rep and staff.

Sending invitations from the app isn't available yet. To add team members to your organization, write to [email protected].

Sensitive actions such as deleting a product, changing a price, adjusting stock or managing roles and users don't take effect right away when done by someone whose permission requires approval; an approval request is created instead. When a system admin approves it on the Approvals screen, the action is carried out automatically.

Yes. The organization owner can transfer ownership to an active team member from the Danger Zone in Settings. The new owner becomes a system admin.

Use the "Forgot password" link on the sign-in screen and enter your email address; we'll send you a link to reset it.

Write to [email protected] with any question.